02/22/2023
2:22PM

RETURN & REFUND POLICY

Updated at August 8th, 2024

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Know Swet, that is responsible for your information under this Return & Refund Policy.
  • Customer: Refers to the company, organization, or person that signs up to use the Know Swet Service to manage the relationships with your consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Know Swet and use the services.
  • Service: Refers to the service provided by Know Swet as described in the relative terms (if available) and on this platform.
  • You: A person or entity that is registered with Know Swet to use the Services.

This Return & Refund Policy was created with Termify.

Return & Refund Policy

Thanks for shopping at Know Swet. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Know Swet. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Know Swet, you agree to the terms set forth below along with Know Swet’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 2 weeks to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

Refunds

We at Know Swet, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Know Swet is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process, but you will be notified when you receive your money.

Shipping

Know Swet is not responsible for return shipping costs. Every shipping has to be paid by the customer. Even if the item had free shipping, the customer has to pay for the shipping in return.

Your Consent

By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that it accurately reflects our Service and policies, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us, and we will discuss any of the issues you are going through with our product.

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™